Policies
Refunds & Cancellations
At The Fun Warehouse, we aim to ensure that all customers have an enjoyable experience. If you are not completely satisfied with your booking or purchase, you may request a refund or cancellation within the timeframes outlined below.
Eligibility for Refunds
- Requests must be made at least 24 hours before your booked session or event.
- Proof of purchase is required.
- Refunds for bookings will only be considered if the service has not yet been used.
Non-Refundable Items
- Same-day bookings or cancellations made less than 24 hours before the session
- Promotional or discounted packages
- Gift cards or vouchers
- Services already rendered
- Any damages caused through misuse of facilities
Processing Time
Once approved, refunds will be processed within 5–7 business days and credited to the original method of payment.
Cancellations & Rescheduling
- Bookings can be cancelled or rescheduled up to 24 hours before the scheduled time.
- Rescheduling is subject to availability.
- Late cancellations (less than 24 hours) will not be eligible for a refund.
Contact Us
For refund or cancellation requests, please reach out to us directly:
This policy applies to all bookings and purchases made through The Fun Warehouse website or in person. We reserve the right to update this policy at any time. By making a booking you agree to these terms.